Return Policy
RETURN POLICY FOR B2B WHOLESALE ORDERS:
All sales are final.
RETURN POLICY FOR B2C ORDERS FROM CONSUMERS:
NMR Brands provides a no hassle, easy, and FREE 30-day return policy for domestic orders*. Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Please allow 3-5 business days to process your refund after the item is received by our Returns Department. To begin your return, please email us at [email protected] with your order number.
EXCHANGES:
If you intend to get another item we do not process/offer direct exchanges. Please return the original order for a refund and place a new order for the item you would like to receive instead. This is the fastest way to receive your new item.
RECEIVED WRONG OR DAMAGED ITEM?
In the event the product received was damaged, defective, missing items, or the wrong item, please contact [email protected] within 5 days of the delivery date. We apologize for the inconvenience, and we will help to resolve your issue in a timely manner.
RETURN CONDITION REQUIREMENTS FOR TOYS & COLLECTIBLES:
All merchandise must be unopened and in its original packaging to be eligible for return. Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited. We do not guarantee “mint” condition, we guarantee brand new condition.
If you have any questions about our return process or policy, please contact [email protected].
*Free return policy is valid for orders within the contiguous United States. It is not applicable to Hawaii, Alaska, Puerto Rico, or U.S. Virgin Islands.