Home Puzzle Warranty

Puzzle Warranty

Is your AQUARIUS puzzle missing a piece?
Are any of your puzzle pieces misaligned?

As avid Puzzlers ourselves we completely understand how frustrating these issues can be. Puzzle pieces have a way of getting up and walking away. Sweater sleeves and cats are the more popular culprits, but every once in a while, a piece does not make it into a box during manufacturing. Fortunately, we stand behind our products 100% and we will gladly replace your item free of charge should any of these issues arise with your puzzle. To file a claim, please fill out the following form and we'll send you a replacement as soon as possible.

 

IMPORTANT:

  • Our replacement warranty only covers items that were purchased new within the last 90 days in the United States.
    If you are eligible to receive a replacement puzzle, the replacement we will send you will only include the puzzle itself in a plastic bag, and will not include the puzzle box, so please be sure to keep the puzzle box from your original purchase.
  • We are only able to ship replacement puzzles within the Continental U.S., and it typically takes 2-3 weeks for a replacement to ship from our warehouse in California.
  • Please note that we are not able to replace missing individual pieces and that there is no guarantee that the pieces from a replacement puzzle will fit into the original puzzle you purchased.
  • Please also note that there is a small chance we may no longer make your puzzle, and if that’s the case we will send you a similar puzzle of equal value.

Puzzle Warranty & Replacements Form

Please select ALL that apply to your puzzle:(Required)
Please enter a number greater than or equal to 0.
If only reporting puzzle misalignment, please enter "0"
Please enter a number from 0 to 99999.
The 5 Digit Puzzle Number can be found on the side of the puzzle box (See IMAGE below for reference)
The Batch Code # can be found running vertically left of the UPC barcode on the side of the puzzle box (See IMAGE below for reference)

Please take the following pictures of your puzzle and upload them using the orange buttons below

Accepted file types: jpg, png, Max. file size: 3 MB.
Clearly showing Barcode and 5-digit item number
Accepted file types: jpg, png, Max. file size: 3 MB.
Accepted file types: jpg, png, Max. file size: 3 MB.
Accepted file types: jpg, png, Max. file size: 3 MB.
Accepted file types: jpg, png, Max. file size: 3 MB.
Name(Required)
Address(Required)
Would you like to sign up for our Newsletter?
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There is a small chance we may no longer make your puzzle. If that’s the case, we’ll send you a similar puzzle of equal value. Please confirm that’s okay:(Required)
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