FAQ

Aliens, cats, dogs, and floors love puzzle pieces too. Please allow a few days of searching, it’s very possible your missing puzzle piece will turn up. If in the end, the puzzle piece has disappeared into thin air, please click HERE to fill out our Puzzle Warranty form and we will be happy to send you a replacement puzzle at no charge: https://www.nmrbrands.com/puzzlewarranty/

There are some important numbers you’ll need to complete the from the side of your puzzle box to help us track down your missing piece.  They are the 5-digit item code, the batch number, and the UPC:

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There is a small chance we may no longer make your puzzle.  If that’s the case we’ll send you a similar puzzle of equal value.  Please note, we are unable to ship internationally unless you pay the postage.

Currently our tentative shipping window is 10-12 business days.

Once the order has shipped, tracking information is provided on your emailed invoice. Sometimes invoices go into the spam or junk folder, kindly check before calling or emailing for tracking information.

Please check all merchandise carefully upon receipt of your order. In order to receive credit for and shortages and/or damages claims must be received within 48 hours of receipt of the order. Please email [email protected]. Include your business name, invoice or purchase order number, and the item number that is missing.

Please email [email protected]. Include your business name, Invoice or purchase order number, and any pictures you have of the damaged product.

We accept U.S. = Visa, MasterCard, and American Express. Canadian = Visa and MasterCard

All new customers order terms are credit card. Once you first order has been processed and charged, you can apply for terms. To establish NET 30 terms please email your credit references to [email protected] and the info will be forwarded over to our accounts receivable department for processing.

Our minimum order for US wholesale customers is $200 for AQUARIUS and GAMAGO and $150 for GSN. The minimum order for Canadian wholesale customers is $200 for AQUARIUS and GAMAGO and $200 for GSN.

Our customer service and order entry departments are open Monday – Friday, 7:30 am – 4:00 pm PST.

If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order. If you have emailed your order to [email protected], a confirmation email will be sent to you once the order has been processed.

Contact [email protected] for wholesale customer service or [email protected] for consumer customer service.